FREQUENTLY ASKED QUESTIONS
What method of payments do you accept?
We accept the following payment types:
Do you provide accounts?
In order to keep our pricing affordable, we do not provide accounts. Why is this? If we were to provide accounts we would need to charge more in order to increase our cash-on-hand to pay suppliers and staff.
Why do you give estimates and not quotes?
In a consultation your veterinarian may provide a price range for a treatment plan. This is especially the case where an immediate diagnosis cannot be determined and investigation or testing is required. Charges are incurred based on the care received and the treatment undertaken, not based on the condition. If, during the course of treatment, further action or medication is required, or your pet needs to stay in the hospital for a longer period, there may be additional costs in addition to the original estimate. The treating veterinarian will keep you updated with these additional costs.
Do you run by appointment?
Yes, our consultations run on a 15 – 20 minute appointment basis in an endeavour to save your valuable time in the waiting room and to minimise stress for your pet.
However if you have an emergency for your pet you will be seen as soon as possible so please call us to let us know you are on your way and we will have a team of nurses waiting to triage your pet when you arrive.
How do you find us?
We are located at 35 Stockton Avenue , Moorebank NSW 2170. We are directly in front of the Moorebank Shopping Village.
How do I make an appointment?
The best way to make an appointment is by calling our clinic on 02 8798 6242 or 02 8798 4859. Online booking for appointments will be implemented soon.
Can I chose which veterinarian I can see?
We do our best to accommodate which veterinarian you would like to see. Please inform the receptionist when booking your appointment if there is a specific veterinarian you would like to see.